Gray John. Men Are from Mars, Women Are from Venus.

When she feels invalidated and gets upset, he explains "But you are not making sense" or "But that is not what I said" or "I've heard all this before."
What she hears is "You have no right to be upset. You are irrational and confused. I know what is right and you don't. I am superior to you. You cause these arguments, not me."

Now she can be less disapproving: She could say "I don't like what you are saying. It feels as if you are judging me. I don't deserve that. Please understand me." or "I've had a hard day. I know this is not your fault. And I need you to understand what I'm feeling." Or she can simply overlook his comments and ask for what she wants, saying "I am in such a bad mood, would you listen to me for a while? It will help me feel much better." (Men need lots of encouragement to listen.)
Now he can be more validating: He says "I'm sorry it's not comfortable for you. What are you hearing me say?" By giving her a chance to reflect back what she has heard then he can again say: "I'm sorry. I understand why you didn't like it." Then simply pause. This is a time to listen. Resist the temptation to explain to her that she is misinterpreting what you said. Once the hurt is there it needs to be so heard if it is to be healed. Explanations are helpful only after the hurt is healed with some validation and caring understanding.

GIVING SUPPORT AT DIFFICULT TIMES
Any relationship has difficult times. They may occur for a variety of reasons, like loss of a job, death, illness, or just not enough rest. At these difficult times the most important thing is to try to communicate with a loving, validating, and approving attitude. In addition we need to accept and understand that we and our partners will not always be perfect. By learning successfully to communicate in response to the smaller upsets in a relationship it becomes easier to deal with the bigger challenges when they suddenly appear. In each of the above examples I have placed the woman in the role of being upset with the man for something he did or didn't do. Certainly men can also be upset with women, and any of my suggestions listed above apply equally to both sexes. If you are in a relationship, asking your partner how he or she would respond to the suggestions listed above is a useful exercise. Take some time when you are not upset with your partner to discover what words work best for them and share what works best for you. Adopting a few " prearranged agreed – upon statements " can be immensely helpful to neutralize tension when conflict arises. Also, remember that no matter how correct your choice of words, the feeling behind your words counts most. Even if you were to use the exact phrases listed above, if your partner didn't feel your love, validation, and approval the tension would continue to increase. As I mentioned before, sometimes the best solution for avoiding conflict is to see it coming and lie low for a while. Take a time-out to center yourself so that you can then come together again with greater understanding, acceptance, validation, and approval. Making some of these changes may at first feel awkward or even manipulative. Many people have the idea that love means "saying it like it is." This overly direct approach, however, does not take into account the listener's feelings. One can still be honest and direct about feelings but express them in a way that doesn't offend or hurt. By practicing some of the suggestions listed above, you will be stretching and exercising your ability to communicate in a more caring and trusting manner. After a while it will become more automatic. If you are presently in a relationship and your partner is attempting to apply some of the above suggestions, keep in mind that they are trying to be more supportive. At first their expressions may seem not only unnatural but insincere. It is not possible to change a lifetime of conditioning in a few weeks. Be careful to appreciate their every step; otherwise they may quickly give up.


Avoiding Arguments Through Loving Communications
Emotionally charged arguments and quarrels can be avoided if we can understand what our partner needs and remember to give it. The following story illustrates how when a woman communicates directly her feelings and when a man validates those feelings an argument can be avoided.
I remember once leaving for a vacation with my wife. As we drove off in the car and could finally relax from a hectic week, I expected Bonnie to be happy that we were going on such a great vacation. Instead she gave a heavy sigh and said, "I feel like my life is a long, slow torture." I paused, took a deep breath, and then replied, "I know what you mean, I feel like they are squeezing every ounce of life out of me." As I said this I made a motion as if I were wringing the water out of a rag. Bonnie nodded her head in agreement and to my amazement she suddenly smiled and then changed the subject. She started talking about how excited she was to go on this trip. Six years ago this would not have happened. We would have had an argument and I would have mistakenly blamed it on her. I would have been upset with her for saying her life was a long slow torture. I would have taken it personally and felt that she was complaining about me. I would have become defensive and explained that our life was not a torture and that she should be grateful that we were going on such a wonderful vacation. Then we would have argued and had a long, torturous vacation. All this would have happened because I didn't understand and validate her feelings. This time, I understood she was just expressing a passing feeling. It wasn't a statement about me. Because I understood this I didn't get defensive. By my comment about being wrung out she felt completely validated. In response, she was very accepting of me and I felt her love, acceptance, and approval. Because I have learned to validate her feelings, she got the love she deserved. We didn't have an argument.

Chapter 10
Scoring Points with the Opposite Sex

A man thinks he scores high with a woman when he does something very big for her, like buying her a new car or taking her on a vacation. He assumes he scores less when he does something small, like opening the car door, buying her a flower, or giving her a hug. Based on this kind of score keeping, he believes he will fulfill her best by focusing his time, energy, and attention into doing something large for her. This formula, however, doesn't work because women keep score differently. When a woman keeps score, no matter how big or small a gift of love is, it scores one point; each gift has equal value. Its size doesn't matter; it gets a point. A man, however, thinks he scores one point for one small gift and thirty points for a big gift. Since he doesn't understand that women keep score differently, he naturally focuses his energies into one or two big gifts. A man doesn't realize that to a woman the little things are just as important as the big things. In other words, to a woman, a single rose gets as many points as paying the rent on time. Without understanding this basic difference in score keeping, men and women are continually frustrated and disappointed in their relationships. The following case illustrates this:
In counseling, Pam said, "I do so much for Chuck and he ignores me. All he cares about is his work." Chuck said, "But my work pays for our beautiful house and allows us to go on vacations. She should be happy." Pam replied, "I don't care about this house or the vacations if we are not loving each other. I need more from you." Chuck said, "You make it sound like you give so much more." Pam said, "I do. I am always doing things for you. I do the wash, fix the meals, clean the House; everything. You do one thing; you go to work, which does pay the bills. But then you expect me to do everything else." Chuck is a successful doctor. Like most professionals his work is very time consuming but very profitable. He couldn't understand why his wife, Pam, was so discontent. He earned a "good living" and he provided a "good life" for his wife and family, but when he came home his wife was unhappy. In Chuck's mind, the more money he made at work, the less he needed to do at, home to fulfill his wife. He thought his hefty paycheck at the end of the month scored him at least thirty points. When he opened his own clinic and doubled his income, he assumed he was now scoring sixty points a month. He had no idea that his paycheck earned him only one point each month with Pam, no matter how big it was. Chuck did not realize that from Pam's point of view, the more he earned, the less she got. His new clinic required more time and energy. To pick up the slack she began to do even more to manage their personal life and relationship. As she gave more, she felt as if she was scoring about sixty points a month to his one. This made her very unhappy and resentful. Pam felt she was giving much more and getting less. From Chuck's point of view he was now giving more (sixty points) and should get