The Anatomy of PEACE. RESOLVING THE HEART OF CONFLICT. The Arbinger Institute

Palestine, 52
peace, 173-177, 192, 195. See
also heart at peace Peacemaking Pyramid, 201. See also heart at peace
applying, 210, 212-213 lessons of, 214-221, 224 listening/learning, 205-212, 214
relationship-building, 208�211, 212, 214-218 teaching/communicating, 205 person as object, 54 person versus object, 32, 43, 78-80, 103-104, 115, 141, 157, 185 powerlessness, 100 prejudice, 95-96 problem solving, 13-19,
215-216 provocation, 46, 49
Q
questions, liberating, 186-187, 190-191, 194
R
recovering inner clarity and peace, 173-177, 196-198 relationships, building, 208-211,
212, 214-218 resentment, 34-35, 96-97 resistance, 173, 216, 217 responsibility for one's own
feelings/actions, 126, 128 right and wrong sides, 56 Rozen, Avi, background of, 4
S
Saladin (Yusuf Salah al-Din),
22-26, 28-30 self-betrayal, 90-91, 92, 94, 106�107, 130, 137
228
� THE ANATOMY OF PEACE
self-justifying box, 164 solutions, 17, 224 stuck feelings, 163, 171-173, 176, 190
T
taking action, 194-195 teaching, 205 tyrants, 159
U
unfairness, 119 V
victimhood, 189 Vietnam, 22-26 violence, 32, 63-64
W
war, choosing, 90-91, 92. See
also heart at war wars between individuals,
157-158 way of being, 216-217 choosing, 130 importance of, 35 responding to others', 36-37 toward others, 57 way-of-being diagram, 30 world-level conflicts, 52 worse-than box, 120, 121, 125 wrong side of an argument, 56
wrong way of thinking, 112�113
About The Arbinger Institute
Arbinger is a worldwide institute that helps organizations, families, individuals, and communities to solve the problems that have been created by the little-known but pervasive problem of self-deception (the problem of not knowing and resisting the possibility that one has a problem). Most conflicts are perpetu�ated by the problem of self-deception, as are most failures in communication and most breakdowns in trust and accountabil�ity. Unless one can solve the problem of not knowing one has a problem, these other problems necessarily remain.
Try telling someone he or she has a problem, however, and the depth of the problem of self-deception becomes clear. How can you help someone to see something he or she is unwilling to see? This is the central challenge created by the problem of self-deception and the challenge that Arbinger's work is de�signed to overcome.
Arbinger's materials educate people about the problem of self-deception, and Arbinger's methodologies help people to overcome it. In the words of an early reviewer of The Anatomy of Peace, "Arbinger helps people to see in a different way�to see problems differently, conflicts differently, challenges differently, opportunities differently, each other differently." To which another added, "I know of no tool or way of thinking that con�tributes so masterfully to real, lasting peace�in families, organi-zations, communities, and nations."
229
230
� THE ANATOMY OF PEACE
Arbinger's ideas resulted from a decades-long exploration by an international team of scholars into the problem of self- deception. The new understanding that emerged gradually began to seep into the public consciousness. By the early 1990s Arbinger was formed to introduce these discoveries to individu�als and organizations around the world.
Arbinger's first book, Leadership and Self-Deception, pub�lished in the year 2000, quickly became an international best�seller. Launched with no fanfare when Arbinger (and its work) was little known, the book generated tremendous word-of- mouth momentum. Sales of the book continue to grow at an in�creasing rate even today. The book is currently available in nearly twenty languages.
Since Leadership and Self-Deception was published, many readers have clamored for a book that explores Arbinger's work more deeply and that applies that work more explicitly to issues outside the workplace as well as within. The Anatomy of Peace was written for this purpose and out of the desire to help resolve conflicts large and small that burden families, workplaces, and communities.
Arbinger is composed of people who have been trained in business, law, economics, philosophy, the family, education, coaching, and psychology. They come from diverse cultural backgrounds and from all religious and nonreligious traditions and belief systems. What they share is a deep understanding and passion for the ideas underlying Arbinger's work�a compelling model of human understanding that offers people a common language with which to talk about and settle their differences, whatever their cultures, races, classes, religions, and beliefs.
The members of Arbinger are mobilized in four directions� to help (1) organizations, (2) communities, (3) individuals and
ABOUT THE ARBINGER INSTITUTE
� 231
families, and (4) those in the helping professions. In support of these groups, Arbinger offers public courses, consulting and coaching services, and tailored organizational interventions (in�cluding train-the-trainer options). Arbinger's clients range from individuals who are seeking help in their lives to many of the largest companies and governmental institutions in the world.
Headquartered in the United States, Arbinger now has op�erations in many countries, including the United Kingdom, France, Germany, the Netherlands, Israel, India, Singapore, Australia, Taiwan, Korea, Japan, Mexico, Canada, and Bermuda. Arbinger is led internationally by Jim Ferrell, Duane Boyce, Paul Smith, and Terry Warner. Local managing directors guide Arbinger's work in territories around the world.
For more information about Arbinger's public workshops, family and organizational services, individual coaching, and other inquiries, please call Arbinger's worldwide headquarters at 1-801-292-3131 or visit Arbinger on the Web at http:// www.arbinger.com.
Introducing the international word-of-mouth phenomenon that started it all
Written before The Anatomy of Peace but set years later, this powerful book tells the story of Tom Callum, a young executive applying for a position at Zagrum Company-Lou Herbert's company. Lou has transformed Zagrum using the ideas he learned at Camp Moriah, and in Leadership and Self-Deception, Tom learns from Lou and others how these concepts can not only change lives but also be applied to create healthy, humane, and productive workplaces.
Over a half million copies sold! Published in over 20 languages!
"Packed with insight. I couldn't recommend it more highly."
-Stephen R. Covey, author of The 7 Habits of Highly Effective People
"Remarkable . . . The hidden key to productivity and creativity." -Dave Browne, former President and CEO, LensCrafters
"This book has transformed both the way I work and the way I live." -Robert Edwards, Managing Director, Worldwide Services, FedEx
"A fantastic journey that completely changed the way I see myself as an individual and a leader."
-Louise Francesconi, Vice President, Raytheon Company
"Extraordinary . . . Five stars." -Business Ethics
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Available from your favorite book�seller, from Arbinger, or from Berrett-Koehler. To read a free excerpt or to discuss the book, go to www.arbinger.com.
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